Start a remote support session
On the phone with our team? Download our remote support tool below and we'll connect securely in seconds — with your permission, every time.
Windows
Recommended for your deviceDownload for WindowsMac
Recommended for your deviceDownload for MacAndroid
Recommended for your deviceDownload for AndroidNot sure which to choose? If we're on the phone, we'll tell you. Otherwise, pick the one that matches the device you're using now.
Three quick steps
- 1
Download & run
Choose your device below, then open the file you downloaded. No installation or account needed.
- 2
Share your code
The app shows a 9-digit code. Read it to your technician (or we may already be on the phone with you).
- 3
We'll take it from here
We securely connect to your screen and get to work solving the problem — with you watching the whole time.
You're always in control
We can only connect when you run the tool and share your code — and you can watch everything we do. When your session is finished, simply close the app. This ensures your computer cannot be remotely accessed again until you run the program and grant permission.
Need a hand getting connected?
Call us and we'll walk you through it step by step.
Call (515) 505-0004